Return & Refund Policy

At Nexvian, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.

Returns
You have 30 days from the date of delivery to request a return.

To be eligible for a return:

The item must be unused and in the same condition that you received it
The item must be in its original packaging
Proof of purchase (order number or receipt) is required

To initiate a return, please contact us at nexvian@nexvianworld.com with your order details and reason for return.

Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 3–7 business days. Please note that additional time may be required depending on your bank or payment provider.

Exchanges
We only replace items if they are defective, damaged, or incorrect. If you receive a damaged or wrong item, please contact us within 48 hours of delivery with photo proof, and we will arrange a replacement at no additional cost.

Order Cancellation
Orders can be canceled or modified within 12 hours of purchase. After this period, orders may already be processed or shipped and cannot be canceled.

Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Non-Returnable Items
Certain items may not be eligible for return due to hygiene or usage reasons (if applicable). These will be clearly mentioned on the product page.

Late or Missing Refunds
If you haven’t received your refund yet, please:

Check your bank account again
Contact your credit card company
Contact your bank

If you’ve done all of this and still have not received your refund, please contact us at nexvian@nexvianworld.com.

nexvian@nexvianworld.com